Customer Service

Customer Service is located at the Village Green and Arcade

Services available:

General Enquiries
Gift Vouchers
Lost Property
Taxi / bus information
Customer feedback
Seniors Club membership information
Strollers, wheelchair and motorised scooter hire
Visitor Discount Guides

If you would like further information on any of the services above, please contact our Customer service Centre on 07-5581-5117.

Gift Vouchers

Pacific Fair gift vouchers are the perfect gift for every occasion.
Gift Vouchers are available in denominations between $10 - $50 from the Arcade Customer Service desk.
Gift vouchers are valid for 12 months and can be redeemed at a variety of stores at Pacific Fair.
Pacific Fair are happy to organise bulk orders for your business or personal use.

The following stores DO NOT accept Pacific Fair gift vouchers:

All Banks
Australia Post
Baskin Robbins
Coles
Crema Espresso
Frescas
Internat Express
KFC
Kmart
Kmart Tyre & Auto
Medibank Private
Medicare
Muffin Break
Oscar Oscar
Pacific Fair Newsagency
Pets Paradise
Rainbow Nails
Resort Newsagency
Subway
Tandy
Target
Telechoice

Shop Mobility

Pacific Fair also has facilities to assist customers with limited mobility, including those with temporary and permanent disabilities, and the aged.

Services include:

Electric scooters - available to customers who book 24 hours in advance.
Manual wheelchairs - available from the customer service desks.
Disabled toilets - located at the bus interchange, Westside and Upper and Lower level arcade.
If you require any further information on Shop Mobility please call 5581 5117.

Parent Facilities

Parents Rooms / Mother's Room

Location: Upper and Lower Level Arcade, Westside Food Court and Bus Interchange

Including: Complete baby changing facilities.

Parking

Pacific Fair has parking for over 5,500 cars (more than 3,000 of them are undercover) with convenient road access from the Gold Coast Highway, Hooker Boulevard and Sunshine Boulevard. Drivers with disabilities, parents with prams and seniors are well catered for with special clearly marked car parks available at all entrances to the centre.

Justice of the Peace Service

A qualified JP is in attendance at Pacific Fair every* Tuesday and Thursday from 11am - 1pm, located on the upper level Arcade outside Rebel Sport. This is a free service, bookings are not required.

*Please note that JP's are not in attendance over the Christmas period.